Privacy Policy

How we collect personal information

We may collect certain information during any of the following:

• on registration;
• when engaging with third party service providers;
• making use of our real-time reporting tools;
• making use of any reservation services;
• making use of any other goods or services offered by us;
• during the booking process;
• during any online session from your web browser;
• from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and
• optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services use.

We may use your information:

• to send you administrative messages and email updates to you regarding the website;
• for marketing purposes;
• for targeted content in certain, specified instances directly or via third party service providers; and
• for business purposes, which may be deemed beneficial to you.

Mobile Device:

• If you’re using the mobile device we may collect data that identifies settings and locations.

Disclosure & Security

We might disclose your information in the specific circumstances mentioned in this policy. We endeavor to protect your information. In this regard you have the following choices:

• You can turn off cookies in your browser; or
• You can opt-out of marketing communications with us by clicking on unsubscribe link in any marketing email that has been sent you.

Purpose of this policy

This policy disclaims the personal information and privacy issues that affect you and any potential customers. It describes the way we collect, store, use, and protect information that can be associated with you, your business or a natural person and can be used to identify any of the above (“personal information”).

Personal information includes:

• certain information collected on registration;
• additional information accessed through your interactions with us; and
• optional information that you voluntarily provide to us.

Excludes:

• information that has been made anonymous so that it does not identify a specific person;
• permanently de-identified information that does not relate or cannot be traced back to you specifically; and
• non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, social media account, chat room, community, classifieds or discussion board.

Acceptance and Changes

You must accept all the terms of this policy when you visit our website or register for any of our services. If you do not agree with anything in this policy, then you may not register for and use any of the services. You may not access our website or use our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services.

Collection of Information

On Registration

Once you register on our website, you will no longer be anonymous to us as you will provide us with personal information. This personal information will include:

• your name, surname, company name, company registration number, and VAT number;
• your postal address, email address, telephone number, and postal code;
• your user ID and password;
• your social media details or related user accounts;
• FICA details; and
• Payment details, bank account(s) and credit card number(s).

Collection on use

In order to provide the services to you, you will be asked to provide us with additional information on a voluntary basis such as: profile management details, flight/hotel/card reservations, real-time reporting details, personal account details, visa details, and expense management details.

Collection from browser

We automatically receive and record Internet usage information on our server logs from your browser, such as your IP address, browsing habits, click patterns, version of software installed, system type, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, and the dates and times that you visit the website ("usage information").

Cookies & Tracking

When you access our website we may send one or more Cookies to your computer to collect certain usage information. We use information gathered by Cookies to improve the website. Please note that some of our business partners (e.g. advertisers) use their own Cookies or widgets on our website.

Airline-tickets.co.za uses Google Analytics and Cookies to target our advertising on third party sites. For example, it may be ads on Facebook, LinkedIn, Google AdWords or other websites. Google Analytics is a web analysis service that analyses how users interact with the site. We use the IP anonymization tool offered by Google Analytics in order to ensure anonymous collection of IP addresses.

To prevent your data from being used by Google Analytics, download and install the Google Analytics Opt-out Browser Add-on. Our website may also contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies.

Disclosure & Sharing your information

We may share your personal information with:

• Other divisions or companies within the group of companies to which we belong, or third-party advertisers, affiliates or service provides so as to provide joint content or services like registration or for transactions and customer support.
• An affiliate, in which case we will seek to require the affiliates to honour this privacy and personal information policy;
• Our service providers under contract who help with parts of our business operations (including fraud prevention, bill collection, marketing, technology services).
• Credit bureaus to report account information, as permitted by law; and
• Banking partners as required by credit card association rules.

In the process of various activities recorded in this policy we may receive a fee or compensation from third parties and you expressly consent and approve our engagement in those activities. We may also disclose personal information if required by a subpoena or court order, to comply with any law, to protect the safety of any individual, or to prevent violation of our service terms.

Security and Retention

Generally we use computer safeguards such as firewalls and data encryption to protect personal information and we enforce physical access controls to our buildings and files. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

We will only retain your personal information for as long as we determine is necessary to fulfill the purposes explicitly set out in this policy, unless retention of the record is required or authorised by law, or you have consented to the retention of the record.

We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa.

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